Oceana Group and its subsidiaries recognize privacy as a fundamental right of their users. We are committed to collecting, processing, and safeguarding personal data to the highest standards of responsibility, transparency, and confidentiality, in strict compliance with applicable regulations in each of the countries where we operate: Chile, Argentina, Uruguay, Brazil, and Colombia.

In the context of our relationship with users, we collect personal identification data (full name, identity document, address, phone number, and email address), payment information required to process transactions through secure and certified platforms, browsing data such as IP address, device type, and pages visited, and communications submitted through our contact forms and customer service channels.

The information collected is used to process bookings and payments, ensure the delivery of contracted services, personalize the user experience, send commercial communications with prior consent, fulfill legal obligations, and prevent fraud. This site may contain links to external websites; we recommend reviewing their privacy policies before providing personal information. Oceana Group does not sell or transfer personal data to third parties without the express authorization of the data subject, except where required by law.

Our site uses cookies and similar technologies to enhance the browsing experience, remember user preferences, and measure the effectiveness of our digital campaigns. Users may manage cookie settings through their browser, although disabling them may affect the functionality of certain sections of the site.

We implement technical, administrative, and organizational measures to protect personal data against unauthorized access, loss, or improper disclosure. All data processing is carried out through secure systems with active security protocols. Regarding retention periods, transaction data is kept for a minimum of 5 years in accordance with accounting obligations; browsing data is deleted within a maximum of 13 months; and communications are retained for 2 years from the last interaction. Upon expiry, data is securely deleted or irreversibly anonymized.

In accordance with applicable regulations, users have the right to access their personal data, request its correction, withdraw consent granted for its processing, and request its deletion, unless a legal obligation prevents it. To exercise any of these rights, please contact us at privacidad@oceanasuites.com

Personal data may be transferred and processed in the countries where Oceana Group operates, under applicable local regulations: Law No. 19,628 in Chile, Law No. 25,326 in Argentina, Law No. 18,331 in Uruguay, the LGPD (Law No. 13,709/2018) in Brazil, and Law No. 1,581 in Colombia. No transfers are made outside Latin America without adequate safeguards. This policy may be updated at any time; changes will be published on this page and continued use of the site will constitute acceptance of the current version.